Muncy Winds Music Co. Returns and Trials
You may try up to 3 instruments, mouthpieces & barrels on a 14 day trial basis. Simply purchase the items and pay for the merchandise using a MasterCard, Visa, Discover American Express or NOVUS. You should receive your merchandise within five business days. Be sure to inspect any items shipped as soon as they arrive. All items are sent from Muncy Winds in excellent condition. If you do receive something that may have been damaged in shipment, contact us immediately. Please save the packing material. Returned trial merchandise must be in new condition and original packaging. Please include a copy of your receipt. A $5 research fee will be charged for any return without a copy of your invoice. You will receive a refund minus the *restocking fees. Restocking fees are 5% on any musical instruments returned and 10% for any accessories returned. Merchandise returned with teeth marks, ligature scratches, or any other damage will be considered sold and returned to you. NO EXCEPTIONS. Trials and returns postmarked beyond 14 days after the invoice date and before 30 days will be charged a $20.00 fee. Items not returned within 30 days will be considered purchased and will be charged to your credit card. Reeds and special orders may not be returned. Please allow 3 weeks for refunds to credit cards.
To return merchandise please follow the steps below.
- Package merchandise in a sturdy box with adequate packing material.
- Include a copy of your invoice and notate the items you are returning.
- Insure the package for the full amount on the items being returned. Any damage which may occur while shipping merchandise back to Muncy Winds is your responsibility.
- Keep all copies of your receipts from the shipping carrier. Contact the shipper directly for tracking your package and delivery status back to Muncy Winds Music Co.
- Ship to the following address:
NEW US Mail Address:
Muncy Winds Music Co. 5014 NC Highway 105 South, VILAS, NC 28692
NEW UPS, FedEx, Airborne Express Address:
Muncy Winds Music Co. 5014 NC Hwy 105 South, VILAS, NC 28692