US Orders 1-800-333-6415
FAX Orders 1-828-963-8990
Muncy Winds Music Co.
5014 NC Highway 105 South
VILAS, NC 28692 USA
You may place you order on this website, by calling one of the above numbers, by mail or by making an appointment to visit our warehouse store to pick up your order.
Returns & Trials
You may try up to 3 instruments, mouthpieces & barrels on a 14 day trial basis. To take advantage of this, you must indicate you are purchasing the items for trial and pay for the merchandise using a MasterCard, Visa, Discover American Express or NOVUS. You should receive your merchandise within five business days. Be sure to inspect any items shipped as soon as they arrive. All items are sent from Muncy Winds in excellent condition. If you do receive something that may have been damaged in shipment, contact us immediately. Please save the packing material. Returned trial merchandise must be in new condition and original packaging. Please include a copy of your receipt. A $5 research fee will be charged for any return without a copy of your invoice. You will receive a refund minus the restocking fees. Restocking fees are 5% on any musical instruments returned and 10% for any accessories returned. Merchandise returned with teeth marks, ligature scratches, or any other damage will be considered sold and returned to you. NO EXCEPTIONS. Trials and returns postmarked beyond 14 days after the invoice date and before 30 days will be charged a $20.00 fee. Items not returned within 30 days will be considered purchased and will be charged to your credit card. Reeds and special orders may not be returned. Please allow 3 weeks for refunds to credit cards.
To return merchandise please follow the steps below.
- Package merchandise in a sturdy box with adequate packing material.
- Include a copy of your invoice and notate the items you are returning.
- Insure the package for the full amount on the items being returned. Any damage which may occur while shipping merchandise back to Muncy Winds is your responsibility.
- Keep all copies of your receipts from the shipping carrier. Contact the shipper directly for tracking your package and delivery status back to Muncy Winds Music Co.
- Ship to the following address:
NEW US Mail Address:
Muncy Winds Music Co. 5014 NC Highway 105 South, VILAS, NC 28692
NEW UPS, FedEx, Airborne Express Address:
Muncy Winds Music Co. 5014 NC Hwy 105 South, VILAS, NC 28692
Payment terms are available to qualified institutions only. Orders are accepted upon credit approval. All open orders are sent 30 day net and require a purchase order to be mailed, emailed or faxed to us from your institution before your order can be sent. Payment must be made in U.S. dollars. We also accept the following major credit cards: Visa, MasterCard, Discover, American Express and NOVUS.
Your credit card will be charged for items shipped only. If you prefer to order by a cashier check or money order please be sure and add applicable 6.75 % NC sales tax. Item availability and prices are subject to change without notice. The price in effect when we receive your order will be the price that you are charged. We are not responsible for any typographical errors.
FREE SHIPPING on all orders shipped above $25 within the 48 contiguous US states. Additionally, for a fee we offer faster shipping options by way of UPS and USPS and shipping to foreign countries via USPS. REMEMBER OVERNIGHT AND 2 DAY DELIVERIES ARE FROM THE DATE SHIPPED AND ARE COUNTED ON BUSINESS DAYS M-F ONLY. You’re shipping options and cost will be presented at checkout.
Most orders received before 1pm (ET) are shipped the same day. We cannot guarantee when an order will be shipped due to matters beyond our control. When mailing a cashier check or money order please use our website to calculate shipping and select the money order payment option, or call us and we will be happy to give you a total including shipping. Please include your order number. Please allow 10-14 days for delivery on all ground packages.
Upon receiving your order check for errors and shipping damage. Products are examined, and in perfect condition when packed. All packaging is according to the standards of the carrier. Regardless of the carton appearance, damage was sustained while in transit and must be reported at once to the carrier. ALL CLAIMS MUST BE FILED WITHIN 5 DAYS AFTER RECEIPT OF MERCHANDISE. PLEASE FOLLOW THESE INSTRUCTIONS. THEY ARE FOR YOUR PROTECTION. Items which are invoiced are considered delivered. For items missing and not indicated as Back Ordered notify us immediately. Back Ordered items will be shipped automatically when they become available. Returns will be charged a restocking fee of 10% for accessories and 5% for instruments. Reeds and damaged products may not be returned for credit of any kind.