Muncy Winds Music Co. - Serving Musicians Since 1987

Call (828) 832-3830

Customer Service


Shipping & Delivery

FREE SHIPPING on all orders over $30 shipped within the 48 contiguous US states. Additionally, for a fee we offer faster shipping options by way of UPS and USPS and shipping to foreign countries via USPS. REMEMBER OVERNIGHT AND 2 DAY DELIVERIES ARE FROM THE DATE SHIPPED AND ARE COUNTED ON BUSINESS DAYS M-F ONLY. You’re shipping options and cost will be presented at checkout. Free shipping will be shipped by the carrier of our choice, usually at our lowest cost option.

Most orders received before 1pm (ET) are shipped the same day. We cannot guarantee when an order will be shipped due to matters beyond our control. When mailing a cashier’s check or money order please use our website to calculate shipping and select the money order payment option, or call us and we will be happy to give you a total including shipping. Please include your order number. Please allow 10-14 days for delivery on all ground packages.

Upon receiving your order check for errors and shipping damage. Products are examined, and in perfect condition when packed. All packaging is according to the standards of the carrier. Regardless of the carton appearance, damage was sustained while in transit and must be reported at once to the carrier. ALL CLAIMS MUST BE FILED WITHIN 5 DAYS AFTER RECEIPT OF MERCHANDISE. PLEASE FOLLOW THESE INSTRUCTIONS. THEY ARE FOR YOUR PROTECTION. Items which are invoiced are considered delivered. For items missing and not indicated as Back Ordered notify us immediately. Back Ordered items will be shipped automatically when they become available. Returns will be charged a restocking fee of 10% for accessories and 5% for instruments. Reeds and damaged products may not be returned for credit of any kind.


Privacy, Security & SPAM

We respect your privacy! Any and all information collected on this site will be kept strictlyconfidential and will not be sold, reused, rented, disclosed, or loaned! Any information you give to us will be held with the utmost care and will not be used in ways that you have not consented to. We use the latest security technology on our site for you protection. If you have any questions, please feel free to call or email us.

How We Use Your Email Address

We never use SPAM, and are against the efforts of those who do.

  • Muncy Winds prohibits the use of our email in any manner associated with the transmission, distribution or delivery of any unsolicited bulk or unsolicited commercial e-mail ("SPAM").

We will never sell your email address to any other person or party.

We use your email address to update you about the status of your order.

  • For example, when you place an order, we email your order confirmation.
  • When we ship your package, we will email you with shipment information.
  • If there is a backorder situation, we alert you with expected shipment dates via email.
  • Recipients of our Electronic Gift Certificates will receive an email notifying them of the gift with instruction on how to redeem it.

If you agreed to receive our newsletter, we will also send you periodic emails alerting you to special promotions, news, information, and product reviews based on your preferences.

  • If at any time you wish to unsubscribe from this newsletter, you need only click on the unsubscribe link which we provide in every mailing.
  • You may also unsubscribe by clicking here and we will e-mail you instructions on changing your subscription preferences or removal from our list completely.

Security

  • It is our intent to protect against the loss, misuse or alteration of information that we have collected from you.
  • We use a variety of current technologies and processes for protection of our customer data.
  • We limit the information we provide to outside companies with whom we contract. For example, shipments require that we give the shipper your shipping address, and contact phone number.

Returns & Trials

You may try up to 3 instruments, mouthpieces & barrels on a 14 day trial basis. To take advantage of this, you must indicate you are purchasing the items for trial and pay for the merchandise using a MasterCard, Visa, Discover American Express or NOVUS. You should receive your merchandise within five business days. Be sure to inspect any items shipped as soon as they arrive. All items are sent from Muncy Winds in excellent condition. If you do receive something that may have been damaged in shipment, contact us immediately. Please save the packing material. Returned trial merchandise must be in new condition and original packaging. Please include a copy of your receipt. A $5 research fee will be charged for any return without a copy of your invoice. You will receive a refund minus the shipping charges, trial fees, and *restocking fees. TRIAL FEES: Mouthpiece & barrels under $150 each have a trial fee of $5.00 per item. Mouthpiece & barrels $150+ are $8.00 per item. Instruments under $4,000 have a trial fee of $10.00 per instrument, those $4,000 + have a trial fee of $20 per instrument. *An additional 2.5% restocking fee will be charged if no instrument trials are purchased and all are returned. Merchandise returned with teeth marks, ligature scratches, or any other damage will be considered sold and returned to you. NO EXCEPTIONS. Trials and returns postmarked beyond 14 days after the invoice date and before 30 days will be charged a $20.00 fee. Items not returned within 30 days will be considered purchased and will be charged to you account. Reeds, accessories, and special orders may not be returned. Please allow 3 weeks for refunds to credit cards.

To Return Merchandise

  • Package merchandise in a sturdy box with adequate packing material.
  • Include a copy of your invoice and notate the items you are returning.
  • Insure the package for the full amount on the items being returned. Any damage which may occur while shipping merchandise back to Muncy Winds is your responsibility.
  • Keep all copies of your receipts from the shipping carrier. Contact the shipper directly for tracking your package and delivery status back to Muncy Winds Music Co.

Ship to the following address:

Muncy Winds Music Co.
5014 NC Highway 105 South
VILAS, NC 28692 USA


Ordering

When placing an order from Muncy Winds Music Co. you may do so four ways.

  • Website. You may place your order on our secure website at http://www.muncywinds.com . In order to benefit from the use of all our web features please register when ordering. By doing so you will be able to manage your account, view your order status, past orders, set up wish lists, manage address book, product reviews and more.
  • Telephone. Ordering by phone is easy. Call (800) 333-6415 during our normal business hours. Press 1 for customer service and one of us will be right with you. International callers may call 1 (828) 832-3830 and press 1 for customer service.
  • Fax. To fax your order you may do so by faxing (828) 963-8990. Your may send school purchase orders or Muncy Winds website orders to this fax number.
  • Store. You may visit our store in the beautiful Blue Ridge Mountains of North Carolina. We are located on NC Highway 105 South just outside the Boone, NC city limits. Our GPS address is: Muncy Winds Music Co., 5014 NC Highway 105 South, Vilas, NC 28692.

Payment, Pricing & Promotions

Muncy Winds Music honors MasterCard, Visa, Discover, American Express and Novus credit and debit cards. Your card will be charged for only the items shipped. Payment terms are available to qualified institutions. Orders are accepted upon credit approval. All open orders are sent 30 day net and require a purchase order to be faxed to (828) 963-8990 from your institution before your order can be sent. All payments must be made in U.S. dollars. If ordering by mail, you may pay by cashier’s check or money order. Please be sure and include any applicable 6.75 % NC sales tax when mailing your order.

Product availability and prices are subject to change without notice. The price in effect when we receive your order will be the price that you are charged. We are not responsible for any typographical errors in advertising. Occasionally Muncy Winds Music Co. offers special promotions to customers and to those that subscribe to our e-mail newsletter. Special promotions may include coupons, discounts, free freight, and free product just to name a few. These promotions may have certain restrictions of times used and or expirations. Coupons may only be redeemed on our website.


Viewing Orders

If you are a registered user at muncywinds.com you are allowed to benefit from the many features offered exclusively on our website.  Viewing your orders and status is just one of those many features. To do so you must be a registered user.  You may register by going to http://www.muncywinds.com . If you have already registered you may login on our website using your e-mail address and password in order to get to your account Dashboard.


Updating Account Information

To update your account information simply click on “Login” or “My Account” using your email address and password. If you are not a registered muncywinds.com user you will be given the opportunity to create an account. Visit www.muncywinds.com .