Muncy Winds Music Co.

Most orders received before 2pm (E) are shipped the same day. We cannot guarantee when an order will be shipped due to matters beyond our control.  When mailing a cashier’s check or money order please use our website to calculate shipping and select the money order payment option, or call us and we will be happy to give you a total including shipping along with your order number. Please allow 10-14 days for delivery on all ground packages. If you are in a hurry, we also offer our rush service which includes overnight and 2 day delivery. REMEMBER OVERNIGHT AND 2 DAY DELIVERIES ARE FROM THE DATE SHIPPED AND ARE COUNTED ON BUSINESS DAYS M-F ONLY. ADD $14 TO OVERNIGHT CHARGES FOR SATURDAY DELIVERY.

Upon receiving your order check for errors and shipping damage. Products are examined, and in perfect condition when packed. All packaging is according to the standards of the carrier. Regardless of the carton appearance, damage was sustained while in transit and must be reported at once to the carrier. ALL CLAIMS MUST BE FILED WITHIN 5 DAYS AFTER RECEIPT OF MERCHANDISE. PLEASE FOLLOW THESE INSTRUCTIONS. THEY ARE FOR YOUR PROTECTION. Items which are invoiced are considered delivered. For items missing and not indicated as Back Ordered notify us immediately. Back Ordered items will be shipped automatically when available.

Privacy, Security and SPAM

We respect your privacy! Any and all information collected on this site will be kept strictly confidential and will not be sold, reused, rented, disclosed, or loaned! Any information you give to us will be held with the utmost care and will not be used in ways that you have not consented to. We use the latest security technology on our site for you protection. If you have any questions, please feel free to call or email us.

How We Use Your Email Address

We never use SPAM, and are against the efforts of those who do.

• Muncy Winds prohibits the use of our email in any manner associated with the transmission, distribution or delivery of any unsolicited bulk or unsolicited commercial e-mail ("SPAM").

We will never sell your email address to any other person or party.

We use your email address to update you about the status of your order.

• For example, when you place an order, we email your order confirmation.
• When we ship your package, we will email you with shipment information.
• If there is a backorder situation, we alert you with expected shipment dates via email.
• Recipients of our Electronic Gift Certificates will receive an email notifying them of the gift with instruction on how to redeem it.

If you agreed to receive our newsletter, we will also send you periodic emails alerting you to special promotions, news, information, and product reviews based on your preferences.

• If at any time you wish to unsubscribe from this newsletter, you need only click on the unsubscribe link which we provide in every mailing.
• You may also unsubscribe by clicking here and we will e-mail you instructions on changing your subscription preferences or removal from our list completely.

Security

• It is our intent to protect against the loss, misuse or alteration of information that we have collected from you.
• We use a variety of current technologies and processes for protection of our customer data.
• We limit the information we provide to outside companies with whom we contract. For example, shipments require that we give the shipper your shipping address, and contact phone number.

Returns & Trials

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 You may try up to 3 instruments, mouthpieces & barrels on a 14 day trial basis. To take advantage of this, you must indicate you are purchasing the items for trial and pay for the merchandise using a MasterCard, Visa, Discover or NOVUS. You should receive your merchandise within five business days. Be sure to inspect any items shipped as soon as they arrive. All items are sent from Muncy Winds in excellent condition. If you do receive something that may have been damaged in shipment, contact us immediately. Please save the packing material. Returned trial merchandise must be in new condition and original packaging. Please include a copy of your receipt. A $5 research fee will be charged for any return without a copy of your invoice. You will receive a refund minus the shipping charges, trial fees, and *restocking fees. TRIAL FEES: Mouthpiece & barrels under $150 each have a trial fee of $5.00 per item. Mouthpiece & barrels $150+ are $8.00 per item. Instruments under $4,000 have a trial fee of $10.00 per instrument, those $4,000 + have a trial fee of $20 per instrument. *An additional 2.5% restocking fee will be charged if no instrument trials are purchased and all are returned. Merchandise returned with teeth marks, ligature scratches, or any other damage will be considered sold and returned to you. NO EXCEPTIONS. Trials postmarked after the due date on your invoice and before 30 days will be charged a $20.00 extension fee. Items not returned within 30 days will be considered purchased and will be charged to you account. Reeds, accessories, and special orders may not be returned. Please allow 3 weeks for refunds to credit cards.

To Return Merchandise

·         Package merchandise in a sturdy box with adequate packing material.

·         Include a copy of your invoice and notate the items you are returning.

·         Insure the package for the full amount on the items being returned. Any damage which may occur while shipping merchandise back to Muncy Winds is your responsibility.

·         Keep all copies of your receipts from the shipping carrier. Contact the shipper directly for tracking your package and delivery status back to Muncy Winds Music Co.

Ship to the following address:

Muncy Winds Music Co.

5014 NC Highway 105 South

VILAS, NC  28692 USA